Shipping and Delivery Policy

Welcome to Realbey – Your Go-To Destination for Quality Jeans

At Realbey, we are dedicated to providing a seamless shopping experience, which includes ensuring that your orders are delivered promptly and securely. This Shipping and Delivery Policy outlines how we handle shipping, including costs, delivery timelines, and our processes. We use third-party services for shipping, ensuring reliability and efficiency.

Below, you will find all the necessary details regarding our shipping and delivery procedures.

Order Processing
1. Order Confirmation
  - After placing an order on Realbey, you will receive an order confirmation email. This email will include your order number, the items purchased, and your billing and shipping information. Please review this information to ensure all details are correct. If there are any errors, contact us immediately to make corrections.
2. Processing Time
  - Standard Orders:At Realbey, all orders are processed within 1 to 2 business days. Our processing involves verifying the order details, conducting quality checks on the items, and preparing them for shipment. Orders placed before [X:00 AM/PM] on business days are typically processed the same day.
  - Custom Orders:We do not currently offer customized processing times or custom orders, so all orders follow the standard processing timeline mentioned above.
  - Third-Party Shipping:Since we rely on third-party shipping services, the processing time is consistent across all orders, ensuring efficiency and prompt delivery.
Shipping Charges and Options
1. Shipping Costs
  - Standard Shipping Charges:For orders with a total value of up to ₹499, a flat shipping fee of ₹100 will apply. This fee covers the cost of packaging and delivery through our third-party courier services.
  - Free Shipping:For orders above ₹499, shipping is completely free. This offer is part of our commitment to providing value to our customers while ensuring that your items are delivered safely.
2. Shipping Methods
  - Standard Shipping:Our primary shipping method is standard delivery through our trusted third-party courier partners. This method is both cost-effective and reliable, ensuring that your items reach you in good condition.
  - Express and Overnight Shipping:At present, Realbey does not offer express or overnight shipping options. We aim to deliver all orders within our standard timeframe, which is outlined below.
3. Delivery Partners
  - We partner with reputable courier services, such as [Courier Names], known for their reliability and efficiency. These partnerships allow us to ensure that your orders are handled with care and delivered promptly.
Delivery Timelines
1. Estimated Delivery Times
  - Standard Delivery:Once your order has been processed, it will be dispatched for delivery. Our standard delivery time is between 5 to 7 business days from the date of dispatch. This timeframe applies to most locations across the country.
  - Remote Areas:For orders being delivered to remote or rural locations, the delivery time may extend beyond 7 business days. We will keep you informed if we anticipate any delays in delivering your order.
2. Delivery Notifications
  - Shipping Confirmation:After your order has been shipped, you will receive a shipping confirmation email containing the tracking information. This will allow you to monitor the progress of your delivery in real-time.
  - Delivery Updates:Our courier partners may also send you delivery updates via SMS or email, providing additional information on the expected delivery date and time.
3. Delayed Deliveries
  - While we strive to ensure all orders are delivered within the estimated timeframe, occasional delays may occur due to factors beyond our control, such as weather conditions, high shipment volumes, or operational issues with our courier partners. We appreciate your understanding in such cases.
Order Tracking
1. Tracking Your Order
  - Once your order has been dispatched, you will receive a tracking number via email. This tracking number can be used on the courier partner’s website to monitor the progress of your shipment. We recommend checking the tracking link regularly for updates on your delivery status.
2. Tracking Delays
  - Please note that tracking information may take up to 24 hours to be updated after your order has been shipped. If you experience any issues with tracking your order, our customer support team is available to assist you.
Delivery Process
1. Residential and Business Addresses
  - Residential Addresses:Our courier partners typically deliver between [X:00 AM] and [X:00 PM] on business days. If you are not available at the time of delivery, the courier may attempt redelivery or leave a delivery notice with instructions for pickup or rescheduling.
  - Business Addresses:For deliveries to business addresses, the courier will deliver during standard business hours. Please ensure that someone is available to receive the package at the designated location.
2. Signature Requirements
  - Standard Orders:Most orders do not require a signature upon delivery. However, for high-value orders or at the discretion of the courier, a signature may be required to confirm receipt.
  - Contactless Delivery:In light of health and safety protocols, some deliveries may be completed without a signature to minimize contact. In such cases, the courier may leave the package at your doorstep or in a designated safe place.
3. Missed Deliveries
  - If you miss a delivery attempt, the courier will leave a notice with instructions on how to reschedule the delivery or where to collect your package. Please follow the instructions provided to ensure you receive your order promptly.
Shipping Restrictions
1. P.O. Box Addresses
  - We currently do not ship to P.O. Box addresses. Please provide a valid residential or business address to ensure successful delivery.
2. Restricted Areas
  - Certain areas may have shipping restrictions due to logistical challenges. If your location falls within a restricted area, we will notify you upon order placement and discuss alternative arrangements if possible.
Returns and Exchanges
1. Return Policy
  - We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within [X days] of receiving your order. Please refer to our Returns and Exchanges Policy for detailed information on how to initiate a return, the conditions for returning items, and any applicable fees.
2. Exchange Policy
  - If you need to exchange an item for a different size or color, please follow the instructions in our Returns and Exchanges Policy. We will process your exchange as quickly as possible, subject to availability of the desired item.
3. Refunds
  - Refunds for returned items will be processed once the items are received and inspected at our warehouse. Refunds will be issued to the original payment method within [X business days]. For Cash on Delivery (COD) orders, refunds will be issued via cheque to the given billing address. Please note that original shipping charges are non-refundable, except in cases where we are at fault.
Frequently Asked Questions (FAQs)
1. How can I track my order?
  - You can track your order using the tracking number provided in the shipping confirmation email. Visit the courier partner’s website and enter the tracking number to see the latest updates on your delivery.
2. Can I change my shipping address after placing an order?
  - If your order has not yet been processed, you may be able to change the shipping address. Please contact our customer support team as soon as possible to request a change. Once an order has been dispatched, we cannot change the shipping address.
3. What should I do if my package is delayed?
  - If your package is delayed, first check the tracking information for any updates. If there are no recent updates or if the package is significantly delayed, please contact our customer support team for assistance.
4. Do you offer free shipping?
  - Yes, we offer free shipping on orders above ₹499. For orders below ₹499, a flat shipping fee of ₹100 applies.
5. What if I receive a damaged item?
  - If your item arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
6. Can I request expedited shipping?
  - At this time, we do not offer expedited shipping. All orders are shipped using our standard delivery method, with an estimated delivery time of 5 to 7 business days.

Thank you for shopping with Realbey. We appreciate your trust in us and look forward to delivering your favorite jeans right to your doorstep!