Terms and Conditions

Terms and Conditions

Realbey is a brand owned and operated by Alles Retails. Your use of the website and/or purchase from us are governed by the following Terms and Conditions:

1. Content Changes The content of the pages of this website is subject to change without notice. We reserve the right to modify, update, or remove content as necessary.
2. Accuracy of Information Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. User Responsibility Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services, or information available through our website and/or product pages meet your specific requirements.
4. Intellectual Property Our website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.
5. Trademarks All trademarks reproduced on our website that are not the property of, or licensed to, the operator are acknowledged on the website.
6. Unauthorized Use Unauthorized use of the information provided by us shall give rise to a claim for damages and/or be a criminal offense.
7. External Links From time to time, our website may include links to other websites. These links are provided for your convenience to offer further information. We have no responsibility for the content of the linked websites.
8. Linking to Our Website You may not create a link to our website from another website or document without Alles Retails’s prior written consent.
9. Governing Law Any dispute arising out of the use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India.
10. Transaction Authorization We shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed upon by us with our acquiring bank from time to time.
11. Bank Account Information Bank account details provided by the customer are considered final, and any error in the details provided by the customer will not be the responsibility of the brand.
12. Order Delivery and Discrepancies If you have received an SMS or EMAIL indicating that your order has been delivered, but you have not received the package, please contact us within 24 hours.
13. Product Care and Return Obligations The customer is under an obligation to take utmost care of the product(s) while they are in their possession. This includes preserving all product instructions, documents, and wrappings while returning the product(s) in the same condition as received.
14. Product Standards and Damage Reporting In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via Instagram (@myrealbey), phone (+91 81202 62727), or email (contact@realbey.com) with details of the product and its damage within 1 day of receiving the products. The customer will receive instructions from us on the next steps.
15. Refund Processing Upon the return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via email within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day we confirmed to the customer via email that they are entitled to a refund.